![]() They do have a lot of features we love like invoicing clients directly to their email (it does not track your invoices but it has a pay now button where your client can free type their own information and their payment info is directly emailed to the main user). It was sold to me as a solution to me retail needs it certainly is notĬomments: My overall experience has been good with Clover. The till itself is fantastic, it looks ultra sleek and ultra modern, customers love it. I first presented some of these issues within 30 days and was promised a fix, five months later I am being told that even though I registered those issues it will cost me over £1500 to get out of a 48 month contract. The actual management are a nightmare to deal with. The actual helpdesk staff are very helpful, but they can only do so much. In my opinon this system out of the box is not for retail, unless you want to see your profits dwindle through the purchase of expensive APP's. I purchased a barcode reader they recommended, not even their support staff could get it to work, I was promised a fix, five months ago. ![]() The Shopify integration does not work either, and for me failed at the first hurdle, (I have now been waiting 14 days for a fix). The Magento integration is for Magento 1m which was made obsolete in June 2018, and is no longer supported. The E-Commerce integration does not work. The inventory system is basic to say the least, items sold at the till do decrease the totals, but all purchase quatities have to be done manually, you cannot set min and max stock levels, or re-order levels with the bundled system, so re-orders have to have a physical stock check, I am still trying to work out how this saves me time and money.Ĭlover relies heavily on thrid party APPs, which they absolve themselves of all responsibility in their T's & C's. Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.Ĭomments: The problems come with the back office. Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible. There are loads of better options out there. The iPhone app to see reporting for what's happening when you're away from your business is incredibly clunky. ![]() You can't give a 100% discount on a ticket without it charging tax on the original cost (who charges tax on $0.00?). You can't have tax included in your price, only add on to it. The reason we decided against Clover is because every little thing you need as a business owner is additional money - to get it to talk to any of your accounting software, to have a mailing list, etc.- and it just doesn't do what you need. They just keep sending me links to their website, but not helping get the reports. We tested it out for about a month and are not able to access reports that we need - they disappeared with no notice - and the customer service is horrific. The tab system was not the easiest to implement, but we have grown more used to it with time.Ĭomments: I wouldn't recommend Clover to any business owner. Utilizing Clover with a cafe was tricky to navigate initially. The reports are helpful for bookkeeping and understanding how many attendees we have for a skating session or the number of skate rentals sold. It is easy to refund and add discounts as an admin, and easy to set user privileges. Our sports facility has an easy time selling skating time, skate rentals, and some small retail items using this device. It took some getting used to when implementing our Cafe POS system and the use of tabs, but it has become very simple after the initial learning curve. We are very happy with Clover and would not consider switching.Ĭlover has a very clean and user-friendly design. We rarely run into issues using our Clover systems, and the only issues are internet based and require us to simply check our network connectivity. Comments: They installed and set up our Clover devices for us and ensured we understood how to use the device.
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